Terms & Conditions

CUSTOMER SERVICE E-MAIL: info@lor-ephillips.com

SHIPPING & HANDLING:

• Orders are sent via USPS.
• Most orders ship within 3-5 days unless back ordered in which case we will contact you.
• Orders under $250 shipping and handling $12.00.
• If you need an items ASAP please e-mail us and we can work with you to make arrangements for expedited shipping.
• All delivery time frames are estimates only. There are no guaranteed delivery dates. However, if your order does not arrive after 30 days, please let us know.

RETURNS – EXCHANGES – CONCERNS:

• Please e-mail us within 15 days of when you receive your package with any concerns or issues.
• If a return or exchange is accepted, customer pays for shipping to return the item and for the new shipping cost back to customer.
• To request an exchange or return please do the following:

1. E-mail with the subject title of the e-mail stating “EXCHANGE” or “RETURN”
2. You must provide
   1. Name and e-mail address used when placing order
   2. Order Number
   3. Contact phone number
   4. Reason for exchange or return
   5. The item, including color and size info that you want to exchange and what you want in it’s place.